| Job Title: |
|
Customer Service Manager |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Karachi |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
Computer Science/Electrical/Electronic |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 16, 2021 |
| |
|
|
| |
|
|
|
|
| Job Description: |
- Promote a strong cooperative relationship with clients
- Responsible for developing, updating and understanding plan for customer and team so the stakeholders can map out its customers history and help determine their future
- Effectively solve problems and manage risk to ensure achievement of targets
- Prepare presentations, plans, reports and analysis as when required.
- Responsible to implement all SOP’s and recommend actions as and when required.
- Identify resources and perform recruitment as per project requirement
- Perform Vendor management as per the project needs
- Smart Management of Field operations and resource planning
- Shall work on value adds to keep up the services level and customer satisfaction
- Perform Continual Service Improvements
- Cater & Facilitate communication across teams
- Manage bottlenecks/hurdles being faced either by Client or Internal Team.
- Comply with company rules and policies
- Indulge with gross root performing level to achieve quality standards
- Teamwork and Leadership capabilities
- Conducts required inspections, training and develop continuous improvement process for the department.
|
| Company Information |
|
|
Company Name: Inbox Business Technology (Pvt.) Ltd.
Company Description:
Since the turn of the century, over half of the names on Fortune 500 are gone. Disruptive technologies like Social, Mobile, Analytics and Cloud are forcing business leaders to challenge their thinking on every level as emerging challengers destroy laggard incumbents who cannot adapt. Due to the emergent nature of the technologies volatility, uncertainty, complexity, and ambiguity (VUCA) is the new normal. This means that firms will have to re-design their thinking, strategy and business models for the digital age. Business models in the digital age need to be agile enough to fluidly adapt to a shifting environment in which strategy and execution aim to hit moving targets. Inbox Business Technologies gives its customers that agility with its digital services portfolio.
|
|
