Customer Support Executive  
IntelliasPro Private Limited   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Matriculation
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Salary Range:   PKR 30,000 to 35,000 per Month
Apply By:   Oct 23, 2021
     
     
 
Job Description:
  • IntelliasPro is a leading US based outsourcing company and committed to providing our employees with an enriching and rewarding environment.
  • We are hiring excellent resources who can perform Customer Services for our English based clients with full confidence.
  • Candidates will be required to provide support Via following mediums.
  • Voice Support
  • Chat Support
  • Email Support

Responsibilities

  • A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
  • Ensure all quality perimeters are met on every phone call/chat and email.
  • Maintaining records of transactions and interactions.
  • Appropriate and timely follow-ups wherever required.
  • Escalate unresolved queries to respective departments for accurate redressal.
  • Attend all required training sessions and keep up to date on all products and services knowledge.

Requirements

  • Excellent English communication (verbal/written) and analytical skills.
  • Good grip on MS Office tools such as Excel, Word, and PowerPoint.
  • Team player with multi-tasking abilities. 
  • Ability to identify opportunities and solutions for process improvement.
  • A positive mind set.

Qualification

  • Matric/O-A Level /Intermediate or Above.

Key Benefits:

  • On Job Training
  • Medical
  • Provident Fund
  • Paid vacation days Sick and Casual Leaves

Company Information
 
Company Name:  IntelliasPro Private Limited
Company Description:
ppIntelliasPro is a Pakistan based Software House and BPO service provider, we provide services to clients across United States and Canada. We are specialized in Financial Services with ERP solutions design and development with support teams./p/p

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