Customer Success Executive  
Quality Resource Private Limited.   More jobs from this company

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Job Title:   Customer Success Executive
Category:   Client Services
Total Positions:   4
Job Location:   Lahore
Gender:   No Preference
Age:   22 to  years
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   3 Years
Salary Range:   PKR 50,000 to 100,000 per Month
Apply By:   Oct 24, 2021
     
     
 
Job Description:

Quality Resrouce Pvt. Ltd. is looking for multiple resources for our US Based Campaign.

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Managing incoming and outgoing calls and customer service inquiries.
  • Sharing monthly updates with the existing clients, receive and share their feedback with the management.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Able to have good conversation with customer on the phone line.
  • Able to meet monthly targets.
  • Coordination with supervisor on daily performance update.
  • Display active listening and superior customer support skills.
  • Help Customer navigate through a variety of our tools/services.

Requirement:

  • Excellent English Verbal & Non-Verbal Communication Skills (Neutral/American Accent Required)
  • The right candidate will have 01 year of call center experience and 02 years of customer support experience
  • Min Intermediate/A-Levels (Preferably Graduation)
  • Exceptional computer skills
  • Ability to multi-task and working under pressure
  • Experience in B2B and digital marketing is a plus point.

Benefits

  • Health Insurance & EOBI
  • Annual/Sick Leaves
  • Pick & Drop Facility (Females Only)
  • Food & Parking Facility
  • Monthly Incentive/Bonus
  • Monthly Refreshments
  • Training Allowance

Company Information
 
Company Name:  Quality Resource Private Limited.
Company Description:
pWe strive to meet out clients Needs & Exceed their expectation. IT Masters not only a firm but it's a belief with which we deliver our services i.e. by forming a synergy effect through combination of software & hardware technology. W e have foundation lid on the ground of commitment that we not only make with our clients but also fulfill with honesty & sincerity. Our target if always to provide unbiased & best solution by allowing our clients exploit our topnotch expertise. Not only our expertise but also our technological level & innovation thrill is at the disposal of our clients who believe drive our services./p

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