The Ideal candidate should:

• Hold at least a Bachelors degree.
• Have at least 1 year of relevant experience, fresh will also be considered.

Job Description:

• Handle operational activities over customer care service sale counters
  Practice and implement customer handling skills as defined and learned in relevant trainings
• Welcome, guide and manage each walk-in customer when in the role of Floor Greeter
• Manage walk-in customers according to the assigned counter or assigned role
• Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front line customer services
• Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
• Take ownership and ensure timely resolution of customer complaints
• Coordinate and follow-up with multiple stake holders for issue resolution
• Understand and implement the CS policies procedures in practice and spirit
• Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
  
• Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention
  
• Perform responsibilities on rotational as assigned by the Customer Care Manage

Essential Skills:

• Good communication skills
• Confident personality
• Proficiency in MS Office Suite

Desirable Skills:

• Good interpersonal skills
• Relationship management skills
• Ability to work under stress