| Job Title: |
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Email / Chat Support Executive - Domestic |
| Category: |
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Client Services |
| Total Positions: |
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35+ |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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18 to 39 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
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PKR 40,000 to 50,000 per Month |
| Apply By: |
|
May 30, 2025 |
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| Job Description: |
Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other queries. Escalate to the relevant team internally and/or externally.
Key Responsibilities:
- Prompt chat & email response to customers
- Provide real-time support
- Document each customer’s question or problem as well as the resulting answer or solution
- Email coordination with customers
- Escalating to relevant team(s) internally and/or externally
Job Specification:
- Graduation or above
- Good communication (verbal & written)
- Proficiency with MS Office, particularly MS Excel
- Flexibility
- Customer-centric attitude
- Adaptability
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| Company Information |
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Company Name: ibex
Company Description:
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience.
Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad.
We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries.
Our mantra is we don’t create jobs we make careers!
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